Lies not only damage the ability of sales people to communicate with their clients. They can also result in a complete communication breakdown that is difficult — or even impossible — to repair. Consider the consequences of this kind of breakdown in communication and trust.
According to Fred Reichheld , author of Loyalty Rules , North American companies lose roughly half of their customers every five years, half of their employees every four years, and half of their investors in less than one year. In our view, most of these staggering losses are caused by a breakdown of communication in one of three primary areas:. In addition to the lost sales and revenues that these breakdowns represent, there are also numerous hidden costs. Worse yet, it can permanently ruin your reputation — and your ability to earn future business.
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We still had to wait an hour once we finished the Skyride. Fastpass tickets would have allowed us to go straight to the top, skipping the line. It allowed us to go to the museum, go to the 88th floor AND the nd floor all in half the time. My girls are 4, 7, and 9, waiting in line fucking sucks. Had I known, we would have skipped the Skyride, and bought FastPass tickets straight to the tippy, tippy, top.
How to Spot a Liar Tip 3: Hyperbolic language. Lying prospects do the same exact thing. How to Spot a Liar Tip 5: Positivity with an unwillingness to schedule a next step.
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Register Me for the Free Training! You could lose any chance of getting that repeat business forever, lose your job, or worse. Technology has also made it increasingly difficult for salespeople to get away with lying.
Pricing transparency, the ability to research almost anything, forums and chat rooms, and easy access to individuals high up in an organization all make lying a risky proposition.
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